Personalized benefits support

Accolade can answer all your benefits, claims, or healthcare questions, and connects you to high-quality care.

Accolade Care is your one-stop resource for information and guidance about your Trust medical benefits and to find one time or ongoing care.

Visit member.accolade.com to activate or access your account or call toll-free: (866) 206-0977 M-F, 5am-5pm.
One message per request. Message and data rates may apply.

All Accolade services are confidential and offered to Trust participants and eligible family at no cost.

  • Benefits support
  • Virtual care
  • In-person care
  • Medical advice

Whenever you have health or benefits questions, you can confidently turn to an Accolade Health Assistant or nurse to help you get reliable information about your coverage. Whether it’s discussing symptoms and finding care, learning more about your benefits and costs, preparing for an upcoming appointment, or getting help understanding a confusing medical statement or medication, Accolade Care can help.

Accolade can help you:

  • Understand your medical, dental and vision benefits

  • Resolve claim issues and billing questions

  • Learn more about your care options

  • Schedule doctor appointments

  • Find an in-network provider

  • Prepare for inpatient treatment and discharge

  • Find care while traveling

  • And so much more!

With Accolade Care you can see and speak with a board-certified doctor or therapist right from your phone, tablet, or computer – day or night. Your Accolade Care doctor can treat urgent and ongoing conditions, send prescriptions to your local pharmacy, and even can be elected as your new primary care physician. Same-day virtual primary care visits are available with 24/7 support from your Care team. Get help with:

Everyday and Urgent Issues

  • Cold and flu

  • Prescriptions and refills

  • Urinary tract infections

  • Sinus and bacterial infections

  • Rashes

  • Preventive care and screenings

Ongoing Conditions

  • Diabetes

  • High blood pressure

  • Anxiety or depression

  • Asthma

  • Thyroid disorders, and more

Along with virtual care services, Accolade can help connect you with in-network, high-quality providers in your area, including primary care doctors, specialists and mental health providers. Accolade takes the hassle out of setting up medical appointments and making sure that you have the information you need for a successful visit.

An Accolade team member can also connect you to any of the wellness services offered to you as a Trust participant – including health coaching, diabetes reversal, weight management, tobacco cessation support and more.

Get an expert medical opinion with Accolade 2nd.MD. If you are facing a new or existing diagnosis, a change to your medication or care plan, an upcoming procedure, or anything that you may be feeling unsure about, Accolade can connect you to a world-renowned doctor to offer a second professional opinion, answer your questions, and help you feel more informed and confident going forward. This service is offered at no cost to you as part of your Trust benefits.

Benefits support

Whenever you have health or benefits questions, you can confidently turn to an Accolade Health Assistant or nurse to help you get reliable information about your coverage. Whether it’s discussing symptoms and finding care, learning more about your benefits and costs, preparing for an upcoming appointment, or getting help understanding a confusing medical statement or medication, Accolade Care can help.

Accolade can help you:

  • Understand your medical, dental and vision benefits

  • Resolve claim issues and billing questions

  • Learn more about your care options

  • Schedule doctor appointments

  • Find an in-network provider

  • Prepare for inpatient treatment and discharge

  • Find care while traveling

  • And so much more!

Virtual care

With Accolade Care you can see and speak with a board-certified doctor or therapist right from your phone, tablet, or computer – day or night. Your Accolade Care doctor can treat urgent and ongoing conditions, send prescriptions to your local pharmacy, and even can be elected as your new primary care physician. Same-day virtual primary care visits are available with 24/7 support from your Care team. Get help with:

Everyday and Urgent Issues

  • Cold and flu

  • Prescriptions and refills

  • Urinary tract infections

  • Sinus and bacterial infections

  • Rashes

  • Preventive care and screenings

Ongoing Conditions

  • Diabetes

  • High blood pressure

  • Anxiety or depression

  • Asthma

  • Thyroid disorders, and more

In-person care

Along with virtual care services, Accolade can help connect you with in-network, high-quality providers in your area, including primary care doctors, specialists and mental health providers. Accolade takes the hassle out of setting up medical appointments and making sure that you have the information you need for a successful visit.

An Accolade team member can also connect you to any of the wellness services offered to you as a Trust participant – including health coaching, diabetes reversal, weight management, tobacco cessation support and more.

Medical advice

Get an expert medical opinion with Accolade 2nd.MD. If you are facing a new or existing diagnosis, a change to your medication or care plan, an upcoming procedure, or anything that you may be feeling unsure about, Accolade can connect you to a world-renowned doctor to offer a second professional opinion, answer your questions, and help you feel more informed and confident going forward. This service is offered at no cost to you as part of your Trust benefits.

Connect with Accolade

It’s easy to connect with an Accolade Health Assistant, nurse, or schedule a doctor’s appointment.

Activate or access your account

Download the Accolade app

Or text ACCD to 67793* for a download code

Call toll-free

Available Monday — Friday 5:00am-5:00pm

One message per request. Message and data rates may apply.

Hear from Accolade members

Your privacy matters

Accolade is paid for by the Trust and provided by independent service providers at no additional cost to you. Any information you share with any one of the programs is completely confidential, protected by federal law, and cannot be shared with your union or your employer without your permission.

To provide a highly personalized and confidential service for eligible PPO plan participants and their families, Accolade uses a modern data security infrastructure, tested security procedures and extensive training to ensure that all personal information is shared only within federal guidelines and only with your permission. In addition to many other security measures, Accolade uses an identity verification process when members access the website at member.accolade.com or via the mobile app.

Accolade is fully compliant with The Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.