Virtual Care

Receive Immediate Care For Common
Health Concerns

There’s no replacement for the care you receive from your regular physician, but when you are unable to see your doctor and would like immediate care for common health concerns, the Trust offers participants online and telephone consultations with board-certified physicians.

Physicians can diagnose certain conditions, recommend treatment and prescribe medications (when appropriate) for many common medical issues, such as colds and flus, allergies, ear infections or sinus problems. For more complex concerns, you will need to visit your regular care team, or the emergency room if the issue is life-threatening.

Trust Medical Plan
Kaiser Permanente Plan
Teladoc Consultations

Teladoc® offers secure, on-demand, around-the-clock access to board-certified physicians who can resolve common medical issues over the phone or video chat. This service is available to all Trust Medical Plan participants and covered family members at no cost. Any medications, treatments or tests you may need following your free phone or video chat consultation, are subject to your regular plan benefits, for which you could have some out-of-pocket costs.

Your Teladoc doctor will discuss your medical issue with you, just like an in-person visit, and recommend the right treatment for your health concern. If a prescription is necessary, it will be electronically sent to your pharmacy, where you can pay for it and pick it up as usual.

Register Online for Teladoc

You do not need to pre-register to use the service, though having your account set up before you use Teladoc for the first time will streamline your experience.

Visit to create an account. Then, click on the My Medical History tab. You must fill in the required information, or provide it on your first call, before a consult can be requested.

Request a Consultation

To request either a telephone or video consultation visit and set up or log into your account, or call
(855) 332-4059

You can schedule to receive the call when it works for you – on a lunch break, during a child’s nap – or request an immediate call back. The average call-back wait time is 10 minutes.

Phone consultations are available 24 hours a day, 7 days a week.

Video consultations are available 7 a.m. to 9 p.m., 7 days a week.


Online Visit

With Online Visit, Plan participants can receive quick online care for many common conditions, a treatment plan and, if needed, a prescription — without a trip to your doctor’s office.

You may use an online visit for the following common conditions:

  • Back pain (lower back)
  • Cold and flu symptoms
  • Constipation
  • Cough
  • Diarrhea
  • Female bladder symptoms
  • Pink eye
  • Seasonal allergies (hay fever)
  • Sinus problems
  • Sore throat
  • Vaginal yeast infection
How to Schedule an Appointment

You must be registered to access the secure member site.

  1. Log in to your account and begin an online visit.
  2. Complete a questionnaire and submit it.
  3. A Clinician will diagnose your condition, and email you a treatment plan typically within two hours.
  4. Follow the advice and fill any prescriptions.

You may start an online visit anytime. You will get a treatment plan in your Message Inbox when you submit the questionnaire during these hours: 9 a.m. – 9 p.m., 7 days a week, including holidays. If you submit a questionnaire outside of the above hours, you’ll get a response near the start of the next session. Responses are sent in the order received.